Issues during email program configuration are a constant source of frustration for end users and one of the major topics in customer support. To set up their email client, users need to look up their configuration settings and then apply them with the help of a guide from their service provider. These guides, however, are often incomplete and outdated, since the major email applications are frequently updated.
Interactive, personalized guides in high quality
The new configuration assistant by audriga solves many of these problems. Its core are interactive, screenshot-based guides, which leads users through the configuration process. These guides are provided in high quality in multiple language versions and for each email client supported. Besides that, guides can be personalized for each individual customer by dynamically embedding provider and customer settings.
Automated setup for iPhone, Apple Mail and Outlook
The configuration of Apple devices and email programs such as Microsoft Outlook and Thunderbird is particularly easy. Here, it’s sufficient to download a single configuration file (Apple) or to follow a simplified setup dialog (Outlook/Thunderbird). audriga’s solution supports all relevant automatic configuration standards. Besides that, existing autodiscover services can be integrated, for example to enable autoconfiguration in hybrid “split-domain” setups.
White-label offering for email service providers
The configuration assistant can be used as “documentation-as-a-service” without any software installation required. Alternatively, service providers can deploy the solution in their own datacenter. The guides can be easily embedded into existing customer documentation and support processes in multiple ways. It’s also possible to adapt the visual appearance to custom design style guides.